← Back to Home

Privacy Policy

Effective Date: January 1, 2025

1. Information We Collect

Personal Information: When you use our services, we may collect personal information such as your name, email address, company name, and contact details when you book a demo or contact us.

Usage Data: We collect information about how you interact with our website and services, including IP addresses, browser type, pages visited, and time spent on our site.

Chat Data: Our AI chatbot processes conversations to provide wellness and product recommendations. We may store chat logs to improve our services.

2. How We Use Your Information

We use your information to:

  • Provide and improve our AI chatbot services
  • Respond to your inquiries and demo requests
  • Send you relevant product updates and marketing communications
  • Analyze usage patterns to enhance user experience
  • Comply with legal obligations

3. Information Sharing

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

  • Service providers who help us operate our business
  • Legal authorities when required by law
  • Business partners with your explicit consent

4. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and regular security audits. However, no method of transmission over the internet is 100% secure.

5. Cookies and Tracking

We use cookies and similar technologies to improve your experience on our website. You can control cookie settings through your browser preferences.

6. Third-Party Services

Our services integrate with third-party platforms including Shopify, OpenAI, and analytics providers. These services have their own privacy policies governing their use of your data.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Chat data may be retained to improve our AI models.

8. Your Rights

You have the right to:

  • Access your personal information
  • Correct inaccurate data
  • Request deletion of your data
  • Opt-out of marketing communications
  • Data portability where applicable

9. Children's Privacy

Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.

10. International Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place for such transfers.

11. Changes to This Policy

We may update this privacy policy periodically. We will notify you of significant changes by posting the updated policy on our website.

12. Contact Us

If you have questions about this privacy policy, please contact us at:

Email: contact@xpathmedia.com